Delhi Police Writes To Department Of Telecommunications DoT

Scrap Customer Care Number 121: Delhi Police To Department Of Telecom

Delhi Police has obtained a lot of clean calls on its emergency quantity (Representational)

New Delhi: The Delhi Police has written to the Division of Telecommunications (DoT) to discontinue buyer helpline quantity 121 because it was “creating confusion” and resulting in a “spike within the variety of clean calls” obtained by the DoT’s emergency quantity 112.The Division of Telecommunications of the central authorities had allotted 112 for the Nationwide Emergency Response System challenge. The quantity is touted to be India’s equal of the US’s all-in-one emergency providers quantity 911.The Delhi Police is at current conducting its trial run. A senior police officer right now mentioned 112 quantity obtained over 38,000 calls within the final 24 hours and out of those, solely 734 calls had been within the actionable class, i.e. when a Police Management Room (PCR) van is shipped out to mitigate the difficulty.The officer mentioned a letter was written to the Division of Telecommunications to “take away 121” because the helpline of service suppliers to cut back the variety of clean calls on the quantity.

The letter acknowledged that whereas dialling the shopper care quantity 121, many of the callers unintentionally dialled 112.

With the intention to guarantee efficient implementation of emergency response quantity 112, it’s requested to take away 121 because the helpline of all service suppliers and different glitches, it mentioned.In December final, the trial run for 112 needed to be halted for the reason that variety of clean calls obtained on it in addition to on 100 reached a staggering 72,000 calls per day.

After a six-month hole, the police started the trial run and began the method of tying up with completely different telecom service suppliers for working 112, mentioned the officer.

Throughout this course of, it was discovered that a number of calls made to 112 had been finished by mistake.

“Many callers claimed that they had been dialling 121, which is a buyer helpline quantity, and ended up dialling 112 by mistake. We now have written to the Division of Telecommunications and a reply is awaited,” the officer added.

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